The Startup CEOs Guide to Customer Success and Onboarding
Learn why customer success matters, how to build your team, and how to measure their impact.
Calculate your onboarding team's value
Because your high-touch customers shouldn't be onboarded by a spreadsheet
Arrows keeps customer onboarding moving forward. Send your customers a personalized onboarding plan, with automated email reminders, due dates, assigned tasks, and a lot more.
Trusted by onboarding teams like yours
Keep everyone aligned on the next steps
One of the hardest things about onboarding is getting everybody on the same page. Using Arrows, you can get "mutual buy-in" from your customers to build trust throughout the onboarding process.
Plus, with due dates and automated email reminders, they'll always know what should be done next. Arrows is the place for you to collaborate, strategize, and coordinate together.
“With Arrows, we rebuilt our customer onboarding processes and immediately reduced average onboarding time by more than half, while also increasing our annual retention by 23%.”
Elliott Garms, CEO, humanpredictions
Every customer is different...
So why are you giving them the same onboarding plan? With Arrows, personalizing onboarding for your customers is a cinch. Start with a template, so your team never misses important steps. Then customize your plan for each customer, so you can get mutual buy-in on a plan perfectly structured for their goals and timeline.
“Arrows has reduced my post-meeting work with a new customer from a 15 minute set of activities down to 5. When I'm having 30 of those meetings a month, that's a net savings of around 5+ hours of time.”
Scooter Smith, Onboarding Specialist, GuildQuality
No technical setup or integration required
Upgrade that dusty spreadsheet and onboarding process you no longer love. Onboard your next customer with Arrows.
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Gather your existing onboarding checklists & documents
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Copy & paste the steps into an Arrows template
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Invite your next customer during their onboarding process
“The Arrows dashboard is a game changer. I'm trying to figure out where nine customers are at any given time, which used to be a ton of manual work. But with Arrows, I just feel more effective. We've started talking about creating Arrows workflows for everything—it just makes our lives easier!”
We don't care what you call it...
Honestly, people use a bunch of different names for what Arrows does and they all basically mean the same thing.
But we think the only thing that matters is helping your success team be awesome at onboarding, so they can help your customers be awesome too.
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Success plan
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Implementation plan
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Onboarding plan
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Mutual action plan
Start reducing the time it takes to onboard your high-touch customers today
... and make sure you never receive an email asking “Where are we on this?” ever again.